| CASE STUDY >
Making a splash on the soda market
Written by: Klára Smolová & Kateřina Zapletňuková
Photo by: Vladimír Weiss
Kofola started producing lemon concentrate
ten years ago, soon growing to become the Czech Republic's third
largest soft drink maker. The bold investment strategy and focus
on strong brands was the key to success for this family-run business.
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KOFOLA IS THE NEW NAME OF Krnov-based producer of lemonades and
fruit concentrates Santa nápoje, and the brand name of a well-known,
caffeine-based soft drink for which Santa nápoje acquired the rights
last year. While the history of the drink itself dates back to the
Communist era, its current producer is a vivid example of a business
that managed a remarkable success after the Velvet Revolution.
Kostas Samaras, a naturalized Czech whose family came to Czechoslovakia
from Greece in the 1950s, decided to start his own business in 1991.
Samaras founded a wholesale company that imported fruit, vegetables
and lemon concentrate from Greece. The lemon concentrate sold well,
and a year later Samaras decided to bring a production line from
Greece to Moravia in order to cut costs by bottling imported concentrate
on the spot. Production began in rented spaces in Opava, and in
1993 the firm was already looking for independent space for the
plant. The privatization of a former state-owned soda producer in
Krnov was a related opportunity, and Samaras risked taking a CZK
7 million loan from now defunct Agrobanka, using his own property
as collateral.
The acquisition of the 2,070 square-meter plant entailed some new
production technologies, all of which were rather out of date and
demanded substantial investment. In the beginning of 1994 Samaras
bought a labeling machine, a syrup production line and a new bottle
washer, financing the acquisitions through further loans. Figures
show that this early investment paid off: although the company's
mid-year turnover in 1993 was CZK 17 million, last year revenues
totalled CZK 1.3 billion. In 1995 the firm bought warehouses in
Krnov and outgrew them as early as 1996, which led to a purchase
of new 25,000 square-meter premises. During that year the production
department was completely separated from wholesale, forming a new
company, Santa nápoje, Krnov, a. s. 90% of shares remained in the
family - divided among Samaras and his son and daughter - with the
remaining 10% owned by management. The businessman deliberately
chose to be legally registered as a share company, since banks and
leasing companies consider it more transparent and trustworthy.
The company's growth demands repeated investments into buildings
and technologies, for which it uses a combination of investment
loans, operational loans and leasing.
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| René Sommer |
Savvy branding strategy
The growth is supported by a carefully thought-out strategy based
on building a portfolio of strong brand names. "If we want
to stay on the market long-term, we must have our own strong brands,"
concludes René Sommer, Kofola's economic director and Samaras' son-in-law,
who has been with the firm from the very beginning. In 1997 Santa
nápoje launched its first brand, Jupí. "Jupí was our own invention.
By that time we already had a portfolio of products and wanted to
unify them under one brand name. So we came up with Jupí. That later
became our first main brand," recalls Sommer. The company bought
its next brand, grape-flavored Top Topic (another product popular
under Communism) in 2000. "Before making a decision to buy
this brand we did some market research, as it had been off the market
for four or five years," Sommer says. Santa nápoje was surprised
to find out that despite its long absence, Top Topic became the
second most well-known brand after Vinea.
Last year Santa nápoje added one more strong name to its portfolio
of brands - Kofola, bought from Czech pharmaceutical company IVAX-CZ
for CZK 215 million. "We believe that these brands (Kofola,
Top Topic) have potential, that they were not forced out of public
conciousness by Coca-Cola, Pepsi and other imported beverages,"
Sommer says confidently. "Research shows that Czech people
still have some feelings for these brands." Before the acquisition
(since 2000) Santa nápoje had a license for production and sales
of Kofola in the Czech Republic and Slovakia. Currently the company's
portfolio is made up not only of its own brands (which account for
up to 97% of annual turnover) but also brands that Kofola produces
or distributes for other companies, such as Cott Beverages, Novartis
Czech and Royal Crown Cola International. Licensed production includes
such brands as RC Cola, Isostar, Ionto and Shark.
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Benchmark
- careful choice of brand portfolio
- focus on creating own brands in addition to licensing
- continual investment into new technologies
- clever advertising and marketing investments
- focus on super- and hypermarket chains as primary retail points |
Plans to get bigger
Kofola employs a total of about 500 workers, and has several subsidiaries
set up to cover the company's various needs. Santa-Trans, founded
in 1997, provides transportation services for Kofola, and although
they also service other businesses, Kofola's account makes up 90%
of Santa-Trans' annual turnover. Santa-Logistic was established
in 1999 and deals with real estate acquisitions. In 1998 a daughter
import company was opened in Slovakia, which was supplemented by
production facility built in 2002, employing over 100 people. One
of the tasks the firm now faces is cleaning the market of counterfeit
Kofola, a practice that is especially popular in Slovakia. Sommer
says that his company is involved in lawsuits concerning brand rights.
Nevertheless, Kofola plans further expansion to Poland, where it
will set up a subsidiary to test the market. After the countries
join the European Union, Kofola will make a strategic desicion about
how to get established on the Polish market.
| Marketing
mix
Since Kofola decided to focus on strong brands, marketing
has been the key to create public awareness. In 2002 the company
spent CZK 210 million from its CZK 1.3 billion turnover on
marketing and advertising. Marketing manager Janis Samaras
says that media advertising, mainly television commercials,
account for about 30% of the marketing mix. Since every brand
has a different target group the marketing strategy varies
accordingly. For example, promotional activities for Jupí
target families with children, while Top Topic is aimed at
consumers between 20 and 35 years old. In two years of selling
Kofola, the company managed to boost brand awareness from
5% to 17%, according to AVE Marketing statistics. Samaras
says that his company carried out a re-launch campaign for
Kofola in 2000 and 2001 that raised sales several times over.
Kofola increases sales support activities in the spring and
fall seasons that precede sales peaks. According to Samaras,
the firm's products have the highest turnover from April till
August, and then again during the Christmas season.
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| On the
shelves
Kofola's economic director René Sommer is convinced that
choosing supermarket and hypermarket chains as main distribution
points for his firm's products was a decision that secured
success. "We focused on supermarket chains very early.
We felt that they would become the main sales sources,"
says Sommer. In 1996-1997 Santa nápoje conducted research
that confirmed its ideas about Czech shopping preferences.
Kofola currently sells to all major super- and hypermarket
chains, which account for about 65% of all sales. Based on
customers' needs, Kofola delivers its products to their distribution
warehouses or individual shops directly through its transport
subsidiary Santa-Trans. Kofola also sells to Czech chains
including Koop Morava, Koop Centrum and Čepos, as well as
other independent wholesalers all over the Czech Republic. |
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